Monday, April 25

1:00pm EDT

Opening Keynote | "We Need to Talk About Your Behavior in the Breakroom, and other Tough Conversations"
Suzanne Lucas spent 10 years in corporate HR, where she hired, fired, managed the numbers, and double-checked with the lawyers. She left that world to focus on helping other people and companies be the best they can be.

Suzanne is recognized as one of the top influencers in Human Resources. You can find her writings and advice all over the internet with her archives being located at Evil HR Lady.

You can also watch some of her speeches at her website, or follow her Video Show, The Real HR Show.

Zoom webinar and live captioning provided by the NYU Libraries.

Please note this keynote will be recorded.


Monday April 25, 2022 1:00pm - 2:30pm EDT

2:45pm EDT

Anti-Oppressive Supervision and Sponsorship: Valuing the Lived Experiences of BIPOC
Most library directors and managers receive little training in overall supervision, much less exposure to tools that focus on anti-racist and anti-oppressive supervisory practices. In addition, since the profession is overwhelmingly white, most library workers who are Black, Indigenous people of color (BIPOC) are likely to have white supervisors. In this session, the presenter will discuss anti-oppressive supervision practices that address power and positionality inherent in a traditional supervision model, as well as the impact of race and ethnicity on the power dynamic; and how white supremacy culture can manifest in supervision. The significance of sponsorship as a tool for advocating for BIPOC and championing their expertise will be explored. Special attention will be paid to the value of authentic conversations and how valuing the multiple lived experiences of historically oppressed workers (including emotional labor, cultural taxation, racial battle fatigue and historical and on-going trauma) can build a stronger anti-oppressive supervision practice. The session will end with suggestions for making repair when race-based ruptures occur in the relationship and suggestions for accountability for supervisors of BIPOC workers.

avatar for Alanna Aiko  Moore

Alanna Aiko Moore

Sociology, Ethnic Studies, and Gender Studies Librarian, University of California, San Diego
avatar for Jennifer Garrett

Jennifer Garrett

Head of Digital Research Education & Training, North Carolina State University

Monday April 25, 2022 2:45pm - 3:45pm EDT
  Presentation, Supervision

2:45pm EDT

Reshape Your Organizational Culture with a Holistic, Action-Based Framework
By combining two action-based philosophies which may be new to some participants, Trauma-Informed Care (TIC) and Constructive Living (CL), we present a unique person-centered framework that offers recommendations for improving organizational culture, work-life balance, time management, and burnout in academic libraries. These strategies for regaining perspective and balance occur at a pace wholly determined by the individual, require little training, no expense, and may result in renewed motivation, increased calm, and less reactivity at the individual level and—with transformational leadership—at the organizational level.

The TIC framework examines policies, processes, and procedures within organizations like libraries with an understanding that we all experience trauma which may be carried into our daily exchanges with others in the workplace. Using a TIC lens, we define and discuss the six pillars of TIC: safety; trustworthiness and transparency; peer support and mutual help; collaboration and mutuality; empowerment voice and choice; and cultural, historical, and gender issues.

CL is an action-based philosophy for reframing individual response to everyday situations. Intensely practical and applicable to the workplace, this simple, self-directed method allows for slow but steady, enduring change in individual habits, behavior, and thoughts. CL restores order and progress in the midst of chaos and despair, defuses emotional response, and re-establishes personal perspective.

We will provide a baseline of both philosophies, followed by options for administrators to introduce the framework; model behavior; and design a responsive environment to sustain positive change.

avatar for Wendy  Doucette

Wendy Doucette

Graduate Research and Instruction Librarian, East Tennessee State University
Wendy Doucette is a tenured associate professor and the Graduate Research and Instruction Librarian at East Tennessee State University.  She is the lead instructor and developer of the Sherrod Library Graduate-Level Academic Workshop series and an embedded librarian for the Graduate... Read More →
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Rebecca Tolley

Director of Research and Instruction Services, East Tennessee State University
Rebecca Tolley’s A trauma informed approach to library services (2020) is used in LIS education at Syracuse and Emporia State. She gives webinars, preconference, keynotes, workshops and presentations on the trauma informed framework within libraries, as well as allied mental health... Read More →

Monday April 25, 2022 2:45pm - 3:45pm EDT

4:00pm EDT

Determining and Implementing ADA Accommodations in an Academic Library: A True Story
In 2020, the CDC estimated about 1 in 4 Americans live with a disability. However, there’s little research on the retention and promotion of library workers with disabilities. One recent work challenges conventional notions of equitable workplace practices. Schomberg and Highby (2020) note in Beyond Accommodation: Creating and Inclusive Workplace for Disabled Library Workers, “[R]ecent discussions about resiliency in library work … [do] not include or value the perspectives of disabled or other marginaliz"&"ed people. Instead, resilience mandates the responsibility of solving structural inequities on the individuals experiencing them, which has the result of creating further marginalization” (35).

In this interactive session, an early career librarian and supervisor pursue disability justice through the lens of critical disability studies and critical leadership studies. Specifically, they’ll explore these issues, share ideas, and describe their experiences determining, requesting, and implementing ADA accommodations. This presentation offers library workers with and without disabilities a forum to explore opportunities and potential barriers to entering, advancing, and thriving in academic librarianship. After 30 minutes of guided inquiry into the presenters’ lived experiences and the emerging research, participants will be invited to create a vision for an accessible workplace.

This session will not be recorded, but public versions of presentation slides and discussion responses contributed via Jamboard will be available. This session concludes with participants drafting a self-care plan that emphasizes reflection on the elements each individual may seek in order to thrive by enjoying fulfilling work interactions and understanding, clarifying, and expressing personal and professional boundaries.

avatar for Claire Holmes (she/her)

Claire Holmes (she/her)

Asst. University Librarian for Public Services & Student Success, Towson University, Cook Library
Claire Holmes is the Assistant University Librarian for Public Services & Student Success at Towson University's Albert S. Cook Library. In addition, she is a liaison librarian to Towson’s College of Education. As an instruction librarian, her information literacy instruction efforts... Read More →
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Brittni Ballard (she / hers)

Learning Technologies Librarian Research & Instruction, Towson University
I'm a Maryland-based academic librarian with a background in K12 education, office administration, video game development, technology support, and college student supervision. My service and scholarship focus on user experience, critical digital pedagogy, disability advocacy, and... Read More →

Monday April 25, 2022 4:00pm - 5:00pm EDT

4:00pm EDT

Mitigating Precarity, Risk, and Vulnerability in Interim Library Management Roles
Interim management roles are precarious by their nature, and individuals who step into them take on unavoidable risks. These roles require emotional labor as the interim manager navigates their leadership responsibilities, but also the instability inherent in an interim position, and the ways their reports, colleagues, and leaders respond to this instability. Interim managers take chances with how their interim role will affect their career trajectories, interpersonal relationships with colleagues, and future opportunities within and beyond the organization.

Each of the three presenters has served in interim management roles during their tenure at an academic research library and experienced navigating with peers, their leaders, and their direct reports associated issues of trust, risk, and vulnerability that they had not predicted or previously experienced. Interim managers at organizations undergoing change may experience similar challenges in transitions. Considering our positionality, and potential applicability to participants’ varied experiences and local contexts, we’ll speak to our experiences, discussing the most prevalent risks in our interim positions, and the vulnerabilities we faced. The presenters will offer strategies for how individuals in interim management roles, peers reporting to them, and their leaders can all contribute to mitigating these risks before, during, and after the period of the interim position. We’ll invite participants to explore these issues and recommendations through their diverse lenses. Through reflective dialog, participants will leave with concrete ideas and strategies for mitigating challenging aspects of precarity, trust, and risk that can accompany interim management and other moments of organizational transition and change.


Jennifer E. Knievel

Department Director, University of Colorado Boulder Libraries

Monday April 25, 2022 4:00pm - 5:00pm EDT
Tuesday, April 26

12:00pm EDT

Lightning Talks 1
  • Making the Most of All Our Best Ideas: Agile Portfolio Management in a Research Library (Nicholas Taylor)
  • Burn your Trello Boards: Managerialism and Organizational Change (Kate Dohe)
  • Promoting Our Work and Our Expertise: Making Library Labor More Visible to the University Community (Annie Johnson)
  • Designing Meaningful, Values-Based Policies in the Management of Academic Libraries (Megan Bresnahan)

avatar for Nicholas Taylor

Nicholas Taylor

Deputy Group Leader, Research Library, Los Alamos National Laboratory
Nicholas Taylor is the Deputy Group Leader for Technology Strategy and Services at the Los Alamos National Laboratory Research Library. In this role, he oversees IT research and development efforts focused on digital repository services, applied information science, and system operations... Read More →
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Megan Bresnahan

Life Sciences & Agriculture Librarian, University of New Hampshire
Megan Bresnahan is the Life Sciences & Agriculture Librarian at the University of New Hampshire. Prior to this position, she has held several other STEM positions in academic libraries during her 15-year career. Megan’s work focuses on integrating critical literacies into science... Read More →
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Annie Johnson

Associate University Librarian, University of Delaware
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Kate Dohe

Manager, Digital Programs & Initiatives, University of Maryland

Tuesday April 26, 2022 12:00pm - 1:00pm EDT

12:00pm EDT

Equitable Hiring Practices from Posting to Onboarding: How to Eliminate Implicit Bias and Create a Fair, Inclusive Search
Many academic libraries are interested in DEI-principled hiring processes and hiring to diversify their staff, but according to people applying and interviewing for positions, hiring practices are still not optimized for inclusivity. Equitable hiring practices begin with the job posting and continue into onboarding, while simultaneously doing the difficult work of identifying institutional inequities. The University of Wyoming has piloted a Search Equity Advisor program that uses best practices gleaned from current literature and lessons from other universities to make hiring practices more equitable for applicants. The goal of this program is to not only attract a pool of applicants from diverse backgrounds and make the process friendly to those from any race, nationality, religious affiliation, age, culture, gender expression, and sexuality, but also to create a fair process for candidates who are disabled, neurodiverse, single parents, non-native English speakers, veterans, or anyone who is disadvantaged by common academic hiring practices. This presentation will include both elements that can be included immediately, and practical suggestions for initiating long-term institutional changes around hiring in your academic library. Attendees with also have access to a list of resources to begin evaluating their own hiring process against current best practices.


Paula Martin

Assistant Dean, University of Wyoming
I am on my second Alma & Primo migration and am interested in all things public/access services, discovery, UX, and future enhancements. I won't say no to conversations around Star Trek, Lego, spy novels, baking, music...

Tuesday April 26, 2022 12:00pm - 1:00pm EDT

12:00pm EDT

Stop That: Management Techniques that Need to Die
The pandemic has clearly exposed the problems of bad management like no other change in workplace history. While some organizations responded with flexibility and empathy, others moved towards electronic monitoring, distrust, and debilitating micromanagement. Stop that! In this presentation, Kowalski highlights bad management techniques and workplace trends that need to die. (Seriously - step away from that meeting.) Bad management damages team cohesiveness and productivity while leading to low morale and unnecessary workplace trauma. These burdens impact everyone in an organization but minority populations shoulder most of the stress. Kowalski discusses how bad management happens and will provide ways to respond when it appears. Session attendees will learn methods to evaluate their own management and to improve supervision, evaluation, and organizational culture. The session will provide advice for employees to respond to bad management in their own organization through clear communication and respect. Finally, Kowalski will discuss how managers can help their teams recover from past bad management to get back on track as an effective team.

avatar for Meghan Kowalski

Meghan Kowalski

Outreach and Reference Librarian, The University of the District of Columbia
Meghan Kowalski is the Outreach and Reference Librarian at the University of the District of Columbia. Previously, she worked at The Catholic University of America's Mullen Library where she held positions in both public and technical services. You can reach her on Twitter (@meghan1943... Read More →

Tuesday April 26, 2022 12:00pm - 1:00pm EDT

1:15pm EDT

Low Morale, Legacy Toxicity and Formal Leadership: The Power of Mutual Care Dialogue
Kendrick’s emerging research centering the low-morale experiences of formal library leaders confirms previous research and highlights additional impact factors for this group. Formal leaders who experience long-term exposure to workplace abuse and neglect often find themselves navigating Positional Isolation and Legacy Toxicity. This session will define and clarify these two impact factors and share a powerful countermeasure: mutual care dialogue.

Mutual care dialogue is modeled on Dean Spade’s conception of mutual aid and the idea that crises are caused and augmented by systems. Mutual aid focuses on connecting people to the solutions they need in-the-moment while continuing work to dismantle the direct causes of these crises. Likewise, mutual care dialogue builds upon the principles of community care and a commitment to change, rather than individualistic self-care. It is a practice of intentional relationship-building that goes beyond traditional leadership development, networking, and formal mentoring -- all of which tend to privilege individualistic goals and many of the values that contribute to low-morale experiences. Mutual care dialogue is a form of critical reflective practice, a tool to support one another’s needs and change the Enabling Systems and impact factors that create low morale work environments.

In addition to gaining clarity in how low-morale experiences impact formal library leaders, session attendees will be able to: Examine connections between mutual aid and the cultivation of inclusive and trauma-informed leadership styles; apply the concept of mutual care dialogue as a countermeasure for lived experiences of workplace abuse and neglect while in a formal leadership role.

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Wendy Holliday

Dean of the Library, Weber State University
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Kaetrena Davis Kendrick

Winthrop University Dacus Library

Tuesday April 26, 2022 1:15pm - 2:15pm EDT

1:15pm EDT

Stepping into the Void: Strategies for Managing the Unmanaged
Taking on management responsibilities can be a journey of discovery. In addition to the regular transition of relationships, roles, and tasks, a management portfolio may also include projects and problems that have been minimally or never managed. What strategies can managers apply in “unmanaged” situations? When is the right time to make change, shift directions, or start something new? Two middle manager librarians will describe unmanaged scenarios they took on in a mid-sized academic library at a public university in the Midwest. Rather than relying on “because I said so” directives, the presenters will demonstrate how managers can engage stakeholders in meaningful problem solving and change. While we are not strategic communication professionals, we will discuss and model the communication strategies that worked best for us when challenged by organizational and individual obstacles like reluctance to adopt new practices. We will engage the audience in discussion of problem-solving strategies through short and relatable case studies. Each case study will unpack the internal politics of identifying an “unmanaged” problem or task. Presenters and participants will engage in discussion in order to select practical solutions and approaches, and all will strategize about making time for, or allocating, new and sometimes unanticipated responsibilities.

avatar for Robin Miller

Robin Miller

Head of Collections and Discovery, University of Wisconsin-Eau Claire
I've been a librarian since 2009, primarily in public service/instruction roles. Since joining the University of Wisconsin-Eau Claire in 2010, I have coordinated a federal and state depository library program and I have served as a liaison to a variety of social science disciplines... Read More →

Roxanne Backowski

Head of Electronic Resources and Acqusitions, University of Wisconsin-Eau Claire

Tuesday April 26, 2022 1:15pm - 2:15pm EDT

2:30pm EDT

Creating an Inclusive and Accessible Culture: Supportive Management for People with Disabilities
This session will provide foundational knowledge and actions that managers can take to make their workplaces more inclusive and accessible to library workers with disabilities. According to the CDC, 1 in 4 US adults lives with a disability, leading most managers to supervise someone with a disability during their career. However, most accessibility initiatives within LIS focus on providing services to patrons and not equitably supporting employees with disabilities. As such, library managers have few resources to ensure their workplace cultures are accessible. Three disabled librarians will share their professional expertise and personal stories related to how library management has helped or hindered their careers. Participants will gain an understanding"&" of the legalities surrounding disability inclusion in the workplace, devise strategies for supporting employees with disabilities through person-centered management practices, and assess how Universal Design and equity training can create a supportive environment and culture for all library workers. This session will conclude with strategies for changing institutional policies to create work environments where employees with disabilities can not just work but thrive.

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Kiyomi Deards

Subject Librarian for Chemistry, Biochemistry, Forensic Science, Physics & Astronomy, and Water, University of Nebraska-Lincoln
Kiyomi Diane Deards is the librarian for Chemistry, Biochemistry, Forensic Science, Physics & Astronomy, and Water at the University of Nebraska-Lincoln University Libraries. She writes and presents about issues of management and equity in libraries; and science literacy, education... Read More →

Samantha Peter

Instructional Design Librarian, University of Wyoming
avatar for Katie Quirin Manwiller (she/her)

Katie Quirin Manwiller (she/her)

Education Librarian, West Chester University
Katie Quirin Manwiller is the Education Librarian and Assistant Professor at West Chester University. She earned her MLIS from the University of Pittsburgh in 2015, and has worked as an archivist and instruction librarian in academic settings. Katie lives with chronical illness and... Read More →

Tuesday April 26, 2022 2:30pm - 3:30pm EDT

2:30pm EDT

Essential Management Conversations: Providing Feedback and Guidance to Talented Staff
Library managers frequently talk about dealing with “problem” staff members – those who are unproductive, unmotivated, or underperforming. What is less often discussed is how to manage talented people; the smart, adept, high performers that seem to manage themselves. These individuals also need support and development. Just like everyone else, these library workers make mistakes and need “course corrections” to reach their potential, but all too often, managers don’t give them the guidance they need. Left on their own, exemplar employees may end up thinking that they can do no wrong, or experience misalignment of their professional agendas and priorities with those of their organization’s. Without managerial guidance, they might make mistakes that damage their careers, and if and when they do get course-correcting feedback, they may be unaccustomed to accepting the criticism. Additionally, without coaching on developing priorities and professional balance, new professionals in particular may eventually find themselves suffering mid-career burnout. Ultimately, this neglect will have long term consequences for both the individual(s) and the organization.

This presentation will discuss the importance of giving feedback to talented staff members at all stages of their careers and provide some practical methods managers can use to make it easier and more comfortable to have coaching discussions so they become a standard practice and part of the culture.

avatar for Melissa Mallon (she/her)

Melissa Mallon (she/her)

Associate University Librarian for Teaching & Learning, Vanderbilt University

Honora Eskridge

Interim AUL for Campus Libraries, Vanderbilt University

Tuesday April 26, 2022 2:30pm - 3:30pm EDT

3:45pm EDT

Developing a Community of Practice to Support IDE in the Hiring and Retention of Student Library Employees
Student hiring can provide a key opportunity to change the future of our profession. Recognizing this and that hiring is a privilege, we wanted to be more intentional in considering inclusion, diversity and equity (IDE) in all aspects of the hiring process. Rather than offering a one-off workshop for the many hiring managers across our decentralized library system, we opted to develop a community of practice (CoP). This CoP provided a space for open and honest conversations and questions. This non-hierarchical venue for hiring managers, allowed us to deeply examine current student hiring practices and to think critically about how to make student hiring practices more inclusive and equitable. As part of hiring, we also wanted to think about how to rebuild work environments to make them more welcoming for student employees and fostered a greater sense of belonging. In this session, we’ll describe how we went about forming our CoP, what worked well, and lessons learned. Attendees will leave with tips on how they might implement a similar CoP at their institution.

avatar for Monique Flaccavento

Monique Flaccavento

Director, OISE Library, University of Toronto

Kyla Everall

User Services Librarian, University of Toronto

Navroop Gill

Teaching & Learning Librarian, University of Toronto

Tuesday April 26, 2022 3:45pm - 4:45pm EDT

3:45pm EDT

So Do You Think You Can Manage (or Want To)?: Perspectives from Women BIPOC
While much has been discussed regarding the need to diversify the library workforce, this is especially true for those in management and other roles of positional power and influence. In ARL institutions alone, for instance, 89% of management and administration roles are held by white employees (Ithaka S&R, 2017). A similar Canadian survey found that 81% of administrative roles across libraries of all types were held by white employees (ViMLoC, 2021). Management and other positional leadership roles provi"&"de one avenue for BIPOC to help shift and disrupt the oppressive systems inherent within our predominantly white institutions. However, for those BIPOC seeking to pursue such positions, what are some of the challenges and opportunities they may encounter by virtue of the identities they hold? What does it actually mean to diversify positions of power? And what does that require from the institutions and dominant white cultures into which they are entering? This panel, made up of three BIPOC women from the U.S. and Canada, each at three different points in their management career, will highlight the intersection of how their various identities have directly shaped their experience as managers in predominantly white spaces. They will share their own personal perspectives and approaches, both for other BIPOC who may be considering or are currently occupying such roles, as well as for those advocates looking to support and create space to better support the success, advancement, and retention of their BIPOC manager colleagues.

avatar for Cecilia Tellis

Cecilia Tellis

Special Advisor, Inclusion, Diversity, Equity, Accessibility, Anti-Racism, University of Ottawa

Tarida Anantachai

Director, Inclusion & Talent Management, North Carolina State University Libraries
avatar for Betsaida M Reyes

Betsaida M Reyes

Head of Humanities and Social Science, Penn State University

Tuesday April 26, 2022 3:45pm - 4:45pm EDT
Wednesday, April 27

12:00pm EDT

Managing Sideways: Leveraging Social Capital Skills for Librarian Peer Leadership
A common practice across librarianship is the distribution of workload across a department that often sees an individual librarian taking on multiple roles. These librarians will typically take on the portfolio of job duties that could exist themselves in a unique position. Unsurprisingly, women are often placed in these dual roles and the increased workload comes with no additional compensation. While this practice is noted in the field, it is also observed that librarians in these roles go above and beyond to create successful engagement opportunities for their communities. In one such scenario, three liaison librarians at an academic library took on the additional responsibilities of coordinator roles that would add functional positions to their existing subject specialties. These coordinator positions encompass virtual reference, digital scholarship, and outreach and engagement.

Through the practice of peer leadership and sideways management, these coordinators leveraged their own social capital and soft skills in order to dismantle a system that asks librarians to perform as managers without the administrative power to manage a team. They also used these opportunities to amplify the voices of their colleagues and the users of the library who may not have been represented before.

This presentation will explore the existing power dynamics within roles that do not officially bestow power upon the librarian yet demand the librarian to occupy a position of authority. Drawing on their experiences and established best practices, they will discuss how to leverage relationships and soft skills to successfully manage and elevate peers, create inclusive and user-centered practices, and develop their own leadership skills.

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Marcela Isuster

WILU Co-Chair - Coordinator, Digital Scholarship Hub, McGill University
avatar for Amanda Wheatley

Amanda Wheatley

Liaison Librarian for Management, Business, and Entrepreneurship, McGill University
I am the Liaison Librarian for Management, Business, and Entrepreneurship at McGill University. I'm also the Outreach and Engagement Coordinator for the Humanities and Social Sciences Library. My research interests include artificial intelligence, gamification, and entrepreneursh... Read More →
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Sandy Hervieux

Head Librarian, McGill University
Sandy Hervieux is the Head Librarian at the Nahum Gelber Law Library of McGill University in Montreal, Quebec, Canada. Her research interests include reference services, information literacy, and the impact of artificial intelligence on user services.

Wednesday April 27, 2022 12:00pm - 1:00pm EDT

12:00pm EDT

Stuck in the Middle with You: Trauma, Drama, and Institutional Memory
In our presentation, three leaders from different institutions will discuss their experiences with the drama and trauma that often surround institutional change, particularly as that change relates to the hiring and promotion process. We will describe and reflect on our experiences dealing with the institutional memory related to those events, and how that feels depending on whether you have continued to stay at a place with a lot of upheaval or have chosen to move on to a place and deal with upheaval that happened before you arrived.

Librarians are often quick to point out that if you’re in a bad situation at work, you should just leave. But what if leaving isn’t an option? How do you navigate an institution that you feel has wronged you in some way, and keep managing other people? How do you help keep morale high if this has happened to you or someone else at your institution? And how can you lead through a situation like this if you do find a new job and are confronted with drama and trauma from previous incidents?

Our session will focus on both individual and team tactics for recognizing that institutional memory is long and wounds about hiring, promotion, and academic drama can cut deep. We will draw on our own situations to highlight approaches that have and have not worked, and make suggestions for how others can navigate similar situations.

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Ashley Chase

Assistant Professor of Law, Stetson University College of Law
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Carolyn Ciesla

Library Director, Elmhurst University

Wednesday April 27, 2022 12:00pm - 1:00pm EDT

1:15pm EDT

Mid-Conference Keynote | “What is work? Oh baby, don’t hurt me!”: Shifting away from bureaucratic practices in management
Holly Hampton is the Head of User Services/User Experience Librarian at California State University at San Marcos. Holly earned her MLIS from Valdosta State University in 2018. Holly’s philosophy includes ensuring the staff and faculty within her unit feel supported, empowered, engaged, and fulfilled. Her research includes examining how this philosophy can be applied and how it changes the experience for library employees and library users. She explores how academic libraries can evolve and improve to continue to meet the ever-changing needs of its users. Holly has been involved with the DEI efforts within her library and organization, including creating a Black Lives Matter LibGuide and a Stop Asian Hate LibGuide, co-creating the Library’s statement in support of Black Lives Matter, facilitating trainings and discussions about anti-racism, advocating on behalf of minorities in her leadership role, and being an active member of BFSA. She has worked with library administrators, colleagues, and campus associations to learn and help others learn how equity, diversity, inclusion, justice, and anti-racism practices can be applied within the organization in an effort to improve the experience of BIPOC and move the organization forward.

Talitha Matlin is the STEM Librarian at California State University San Marcos. She has a Master’s of Learning, Design, and Technology from San Diego State and a Master’s of Library and Information Science from San José State University. Her research interests focus on applying instructional design methodologies to nontraditional instructional settings.

Yvonne Nalani Meulemans has been the Head of Teaching and Learning at the University Library at California State University at San Marcos since 2010. Her research interests include the use of threshold concept framework to support students’ transformational learning and reflective practice in library leadership and management.
Lalitha Nataraj is the Social Sciences Librarian at California State University, San Marcos. She holds an MLIS from UCLA and a BA in English and Women’s Studies from UC Berkeley. Her research interests include feminist pedagogy, critical information literacy, critical fashion studies, South Asians in librarianship, and scholarly inquiry and the research cycle.

Zoom webinar and live captioning provided by the NYU Libraries.
​Please note this keynote will be recorded.

avatar for Talitha Matlin

Talitha Matlin

STEM Librarian, California State University at San Marcos
Talitha Matlin is the STEM Librarian at California State University San Marcos. She has a Master’s of Learning, Design, and Technology from San Diego State University and a Master’s of Library and Information Science from San Jose State University. Her research interests focus... Read More →
avatar for Lalitha Nataraj

Lalitha Nataraj

Social Sciences Librarian, California State University at San Marcos
Lalitha Nataraj is the Social Sciences Librarian at California State University, San Marcos. She holds an MLIS from UCLA and a BA in English and Women’s Studies from UC Berkeley. Her research interests include critical race theory in LIS pedagogy, critical fashion studies, and South... Read More →
avatar for Holly Hampton

Holly Hampton

Head of User Services/User Experience Librarian, California State University at San Marcos
avatar for Yvonne Nalani Meulemans

Yvonne Nalani Meulemans

Head of Teaching and Learning, California State University at San Marcos
Yvonne Nalani Meulemans has been the Head of Teaching and Learning at the University Library at California State University at San Marcos since 2010. Her research interests include the use of threshold concept framework to support students’ transformational learning and reflective... Read More →

Wednesday April 27, 2022 1:15pm - 2:30pm EDT

2:45pm EDT

Lightning Talks 2
  • How to Manage When There’s No One Left to Manage (Joyce Garczynski)
  • Putting the Puzzle Back Together: Assessing and Aligning an Inherited Team for Greatness (Karen Doster-Greenleaf)
  • The Indefinite Interim: Managing in Times of Transition (Kimberly MacVaugh)
  • Be a Mentor (Kayla Kuni)

avatar for Joyce Garczynski

Joyce Garczynski

Assistant University Librarian for Development & Communication, Towson University
I am a creative thinker with a passion for problem solving.As the Assistant University Librarian for Development & Communications at Towson University’s Albert S. Cook Library in Maryland, I teach journalism students about the research process, manage my library’s social media... Read More →
avatar for Kimberly MacVaugh

Kimberly MacVaugh

Policy and Government Librarian, University Libraries
Kimberly MacVaugh, MA, MLIS, (she/her/hers) is the interim lead for the Social Sciences team at the University Libraries and the Policy and Government Librarian. She is also an adjunct instructor in the Schar School of Policy & Government. She holds a Master of Arts degree in Arab... Read More →

Kayla Kuni

Associate Director of Libraries, Pasco-Hernando State College
avatar for Karen Doster-Greenleaf

Karen Doster-Greenleaf

Director of Research and Instructional Services and Librarian Associate Professor, Kennesaw State University
Karen Doster-Greenleaf is the director of Research & Instructional Services and associate professor at the Kennesaw State University Library System. As director she manages a diverse team of faculty members and paraprofessional staff and provides strategic direction to the library’s... Read More →

Wednesday April 27, 2022 2:45pm - 3:45pm EDT

2:45pm EDT

Creating Fair, Equitable, Just, Effective and Sustainable Library Salary Structures
Good or bad, fair or not, every organization has salary structures and they impact long terms success and the day-to-day work of libraries.

Well designed, principle-based salary systems are critical supports for just and effective organizations, and their managers and employees. These principles include external and internal equity and distributive and procedural justice. These values can be aligned with and articulated through structural elements like pay ranges, and range widths, progressions, and midpoints that are derived from market data and based on best practices from the field of compensation management. This presentation will introduce these principles and practices in concrete ways. The presenter will use existing structures developed and sustained for library faculty and staff at the University of Florida libraries as case studies. These structures will illustrate how managers can develop fair and effective systems, and attendees will leave with the knowledge necessary to create systems for their own institutions. At a time of increased staffing and retention challenges and with heightened expectations for transparency and fairness, these processes are essential for every library. As important, the practices presented here advance diversity, equity and justice for library professionals.


Brian W. Keith

Associate Dean for Administrative Services & Faculty Affairs George A. Smathers Libraries, University of Florida
Brian is the senior administrator for the areas of Human Resources, Staff Development, Grants Management, Facilities and Security, and Finance and Accounting for the Smathers Libraries. This system includes 405 employees and annual funding in excess of 34 million dollars. Functions... Read More →

Wednesday April 27, 2022 2:45pm - 3:45pm EDT

2:45pm EDT

The Trauma-Informed Organization: Leading Ourselves and Teams, While Supporting Our Communities
The events of the last 18 months have had significant lasting effects on individuals and communities worldwide. Nearly everyone has been impacted by the ongoing social, cultural, and economic effects of the COVID-19 pandemic while many also have felt the continued inequities of systemic racism. These events, along with other public and private events, that are experienced by individuals are traumatic. Trauma-informed leadership and management is an evolving model of support and interventions that organizations can adopt to more fully support employees within their organizations. According to SAMHSA, “a program, organization, or system that is trauma-informed realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved with the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization.” Drawing upon existing organizational frameworks for supporting trauma in the workplace, this presentation will explore a library-based framework and continuum for developing a trauma informed organization. Presenters will further contextualize their management and leadership activities and approaches within this framework. After engaging in this presentation, participants will be able to define trauma-informed practices, explain how trauma-informed strategies can support the individuals in their organizations and communities served by their organizations, and identify both practices and strategies they can leverage in their own institutions.

avatar for Rebecca Miller Waltz

Rebecca Miller Waltz

Associate Dean for Learning and Engagement, Penn State University
avatar for Cynthia Hudson Vitale

Cynthia Hudson Vitale

Director of Science Policy & Scholarship, Association of Research Libraries
Cynthia Hudson Vitale represents and advances the Association’s Scholars & Scholarship program with key partners, allies, and joint ventures to promote ARL’s broad mission of open, equitable scholarly communication, information stewardship, and publishing. She analyzes the global... Read More →

Wednesday April 27, 2022 2:45pm - 3:45pm EDT

4:00pm EDT

BIPOC Managers Discussion
This discussion group is for attendees who identify as Black, Indigenous, and People of Color. If you do not identify as BIPOC, please join the Discussion Groups session.

Wednesday April 27, 2022 4:00pm - 5:00pm EDT

4:00pm EDT

Discussion Groups
Wednesday April 27, 2022 4:00pm - 5:00pm EDT
Thursday, April 28

12:00pm EDT

Patching the Pipeline: Building a Diverse and Resilient Librarian Workforce
While there are increasing opportunities for library diversity fellowships, there are relatively few career librarian positions that are open to candidates who do not have prior experience in similar roles. This session will share the work at the UC Davis Library to recruit three STEM librarians, using a revamped recruitment process designed from the outset to be more open to librarians who are at the beginning of their library careers.

Participants will learn about specific aspects of the recruitment process, including: designing required criteria that are measurable yet inclusive, thinking about translatable experience, creating transparent deliberation and decision making structures, moving away from experience-based questions to scenario questions to demonstrate critical and imaginative thinking, conducting individualized outreach to candidates from underrepresented communities, designing and measuring rubrics, assembling a diverse hiring committee, offering webinars for potential candidates, and grounding recruitment conversations in data.

Participants will also learn about the key components to include in a rigorous onboarding and training program, including mentorship, peer cohort groups, conference attendance, professional training, annual goal setting, and incremental growth in position responsibility over time.


Thursday April 28, 2022 12:00pm - 1:00pm EDT

12:00pm EDT

Succession Planning from the Middle
Engaging with succession planning is vital for libraries because of increased staff turnover and budget turmoil. Administrative succession planning is typically a top-down approach focusing on developing individuals. Technical succession planning focuses on continuity of services through documentation and capturing institutional knowledge. What works best when you are a middle manager? How can you begin to capture that elusive institutional knowledge to ensure that it is preserved? This session will help attendees understand how to engage with succession planning at the level of a middle manager by combining a case study of a real-life succession planning debacle with lessons learned and best practices identified in the library literature. The case study that is presented is about merging services and changing staff on the Course Reserves team as streaming media reserves was brought under the centralized electronic reserves umbrella. Attend this presentation and emerge with a framework on beginning conversations with seasoned and new employees, tips on creating documentation, identifying competencies, planning for cross-training and looking at how all this ties into job descriptions to ensure that work remains within the scope of the position while allowing for skill scaffolding and creating paths for promotion.

avatar for Brynne Norton

Brynne Norton

Head, Resource Sharing & Reserve, University of Maryland, College Park
avatar for Jenny Cotton

Jenny Cotton

Course Reserves Coordinator, University of Maryland Libraries

Thursday April 28, 2022 12:00pm - 1:00pm EDT

1:15pm EDT

Pre-fessional Development: Managing Student Employees for Career Growth and Service Innovation
How do we utilize student talent through our services while also providing student employees with opportunities to develop professional skills that extend beyond their time at the library, enhancing their career paths? This presentation presents best practices and lessons learned from more than five years of developing a student employee program at Virginia Tech.

Since 2015, the University Libraries at Virginia Tech has invested heavily in the creation of a network of studios dedicated to providing students with access to emerging and creative technologies. From 3D scanning services and an immersive environments sandbox to a large-scale design-build fabrication space, these five studios engage student users in experiential learning opportunities across a range of expertise levels and purposes. Just as important, however, is the studios’ underlying staffing model: driven by more than 40 student employees, the studios are founded on a philosophy of peer-to-peer learning, hands-on skill-building, and team-based reflective practice. As this model has continued to evolve, we have increasingly emphasized student employee learning as a component of the studios and a means for service innovation. This approach has culminated in a curriculum focused on core competencies development, staff career interests, and the production of learning objects for patron use. These projects also result in staff portfolios curating the results of their time in our employ.

In this session, participants will explore:
Developing competencies-based curricula for student employees
Student labor and/as experiential learning
Linking library employment to student success and institutional strategic priorities.
Leveraging reflection in student employee management

avatar for Patrick Tomlin

Patrick Tomlin

Director of Learning Environments, Virginia Tech

Jonathan Bradley

Assistant Director, Studios and Innovative Technologies, Virginia Tech

Thursday April 28, 2022 1:15pm - 2:15pm EDT

1:15pm EDT

Responding to the Pandemic: The Challenges and Opportunities of Using Adaptive Leadership in Academic Libraries
As the pandemic continues to reshape higher education, academic libraries have had to adapt to a reality that is increasingly more complex and uncertain. Library leaders who take an adaptive leadership approach can best support their colleagues in navigating the challenges of uncertain work environments in adaptive ways. Adaptive leadership is a style designed to address complex, long-term problems or challenges. It seeks to resolve organizational problems with input from the whole organization. Adaptive work often involves questioning the basic assumption on which an organization operates, challenging the status quo, and creating changes that may seem drastic but are necessary for the long-term health and well-being of the organization and its employees.

This presentation will provide a case study of how the University of Denver Libraries administrative team applied the principles of adaptive leadership to build a caring, compassionate, inclusive library community capable of responding to disruptions caused by the pandemic. By engaging their library colleagues to become active participants in needed changes, this approach allowed everyone to work towards solutions through debate and creative thinking. A discussion of four basic principles of adaptive leadership (organizational justice, emotional intelligence, development, and character) will show how this approach enabled library leadership to address the emotional well-being of their coworkers, who were understandably apprehensive about the future of academic library work, while also seeking long-term solutions to the inequalities in the work experiences of BIPOC employees, whose existing stresses were only exacerbated by the pandemic.


Jack Maness

Associate Dean, University of Denver
avatar for Carrie Forbes

Carrie Forbes

Associate Dean, University of Denver

Merisa Bissinger

Director of Business and Operations, University of Denver, University Libraries

Thursday April 28, 2022 1:15pm - 2:15pm EDT

2:30pm EDT

Lightning Talks 3
  • Fostering Disability Inclusion and Empowering Neurodivergent Library Workers (Christine M. Moeller)
  • Inclusive Library Practices: Dilemmas and Tensions for Library Leadership (Amy Andres)
  • What Your New Employees Want You to Know (Jessica Martinez and Meredith Forrey)
  • Management of Work-Related Burnout in Academic Library Technical Services Departments (Melanie McGurr, Sean Kennedy, and Kevin Garewal) 

avatar for Jessica Martinez

Jessica Martinez

Science Librarian, University of Idaho Library
Jessica Martinez is the Science Librarian and Reference Coordinator at the University of Idaho.Her interests include making libraries welcoming and inclusive places for both employees and patrons, re-imagining the scholarly publishing landscape through open access, and assisting researchers... Read More →
avatar for Meredith Forrey

Meredith Forrey

Reference & Instruction Librarian
I am a librarian and information specialist interested in building thoughtful, compassionate, and informed community by connecting people to the information they need.  Recently, I've been getting into digital collections and archives and thinking about how to make student work accessible... Read More →

Kevin Garewal

Associate Director, Harvard Law School Library

Sean Kennedy

Collections & Content Strategies Librarian, University of Akron
avatar for Amy Andres (she/her)

Amy Andres (she/her)

Director of Libraries and Associate University Librarian, Virginia Commonwealth University School of the Arts in Qatar
avatar for Melanie McGurr

Melanie McGurr

AD, Technical Services, University of Akron
I am currently Head, Technical Services at the University of Akron. My unit consists of Acquisitions, Systems, Collections, Cataloging, and Reference/Instruction. I mainly concentrate on research in technical services. 
avatar for Christine Moeller

Christine Moeller

PhD Student, University of Washington iSchool
Christine joined the iSchool as a PhD student after working for six years as an academic librarian, where their work focused on inclusive pedagogies and transparent teaching. Their research previously centered around disabled library workers and their inclusion in the workplace, and... Read More →

Thursday April 28, 2022 2:30pm - 3:30pm EDT

2:30pm EDT

Developing Your Personal Leadership Philosophy
Do you know who you are as a leader? Self-awareness has been described as the “most important capability for leaders to develop” (George et al., 2007), and research shows that it is positively correlated with leadership effectiveness and team performance (Carden et al., 2021). Developing a personal leadership philosophy that describes your unique strengths, beliefs, and behaviors as a leader can help you achieve clarity, consistency, and confidence in your role. In this presentation, you will discover how having a personal leadership philosophy can help you get clear on how you want to show up as a leader, focus on the actions that will lead to the results you want, and maintain consistency in developing your leadership skills and working toward your goals. You will also learn practical ways to incorporate a personal leadership statement into your own leadership practice in a variety of contexts. During the session, you will have the opportunity to reflect on your leadership values and goals and begin crafting your personal leadership philosophy.


Rebecca French

Head of Metadata Analysis & Operations, James Madison University

Thursday April 28, 2022 2:30pm - 3:30pm EDT

2:30pm EDT

Flying the Plane While You're Building It: Cultivating a New Team Through Organizational Change
Organizational restructures don’t always happen at the most opportune times. Change often happens when we are deep into doing the work we’ve always done, requiring a quick pivot to new services, responsibilities, and roles. Our large, R1, academic library went through a major restructure, creating (among other new units) the Teaching and Learning department. As new leaders in this department, we were responsible for facilitating micro-level, departmental change and community-building while macro-level change was occurring as well. There was and remains work to be done, but we knew we wanted to create a strong sense of team while accomplishing the work our department was created to do. We spent the time needed at our department’s inception cultivating a sense of community and purpose, planning and thinking, and creating a foundation upon which to build our work. This is a complex process that often falls by the wayside as day-to-day responsibilities take over, but it is one that we believe is necessary for meaningful work and lasting change.

Through this presentation, attendees will learn how to manage change both up and down the organizational structure, create a sense of purpose and community among newly connected colleagues, and develop departmental priorities that will guide the current and future work of their new team.

avatar for Mea Warren

Mea Warren

Assistant Head of Teaching and Learning, University of Houston
avatar for Veronica Arellano Douglas

Veronica Arellano Douglas

Head of Teaching and Learning, University of Houston Libraries
Head of Teaching & Learning at the University of Houston Libraries 

Thursday April 28, 2022 2:30pm - 3:30pm EDT

3:45pm EDT

Exploring Reflective Practice to Develop an Evidence Based Mindset in Libraries
Reflective practices in library settings have personal, professional, and institutional benefits. Reflection fosters learning from significant events and enables more effective planning for the future. Individual staff members and teams are able to contribute to -- and help maintain -- positive change. However, barriers including lack of time, skill, and experience may prevent library workers and their managers from making the most of regular reflective practice. Lyndelle and Rowena will present reflection as a theoretical concept and provide exemplar models of practice suitable for libraries, including library teams. We will also present the case study of USQ Library’s use of reflective practice as a tool for storytelling and demonstrating impact through the framework of the UN sustainable development goals (SDGs). A template for reflection will be provided.

avatar for Lyndelle Gunton

Lyndelle Gunton

Manager, Education Support, University of Southern Queensland Library
Most recently, Lyndelle Gunton has been the Manager of the Education Support team at the University of Southern Queensland Library. She has a strong interest in evidence-based library practice and has more than two decades of experience in academic libraries as an advocate for information... Read More →
avatar for Rowena McGregor

Rowena McGregor

Liaison Librarian, University of Southern Queensland

Thursday April 28, 2022 3:45pm - 4:45pm EDT

3:45pm EDT

Journey to IDEA 2.0: Moving from Education to Action
Join members of one university library’s Inclusion, Diversity, Equity, and Accessibility (IDEA) Committee to learn about their journey from IDEA to IDEA 2.0 over the course of a few years. This library took steps to move beyond simply educating their colleagues to actively reviewing and addressing systems level issues. They will share their challenges and progress with a number of initiatives. These initiatives include drafting a detailed IDEA framework for the library, conducting an organization-wide policy and culture audit, facilitating library-wide action-oriented workshops, incorporating IDEA goals for all individuals and departments, and leveraging systems-thinking to empower individuals to be leaders in their spheres of influence at any level of the organization. Learn about concrete, replicable steps to take at your library through shared resources and tools that will help advance your IDEA goals whether you are just beginning to think about IDEA or have been working on IDEA initiatives for some time.

avatar for Samantha Minnis

Samantha Minnis

Liaison Librarian, Grand Valley State University
avatar for Annie Bélanger

Annie Bélanger

Dean of University Libraries, Grand Valley State University
I'm a University Libraries Dean who is committed to the ideals of a Liberal Education, with a demonstrated history of focusing on student experience, accessibility, inclusion and leadership growth for all colleagues.Background in project management, accessibility work, collection... Read More →
avatar for Ashley Rosener

Ashley Rosener

Liaison Librarian, Grand Valley State University (MI)

Stacey Burns

Programs & Operations Manager, Grand Valley State University

Thursday April 28, 2022 3:45pm - 4:45pm EDT
Friday, April 29

12:00pm EDT

From Siloed to Connected: Using Engagement as a Means to Improve the Culture of a Library Division
An organization's culture is complex and unique, and is made up of deeply seated values, beliefs, expectations, traditions, and motives that shape how employees respond to situations. In this session, learn how a small team in an academic library’s IT division has sought to enhance its culture, reduce the number of silos, improve the employee experience, and expand potential partnerships throughout the library and beyond. We’ll share how we gathered and prioritized ideas and subsequently offered programming with opportunities to learn from one another and from guest speakers. We touch on some of the documentation we put in place to bring some consistency and structure to onboarding. We’ll also discuss the training we offered to raise awareness of racism and better understand how racism appears on the job, particularly in IT work, as well as how we encourage colleagues to critically examine how to bring that lens to our division and overall library through meaningful action.With the move to being completely remote in March 2020, the team also hosted sessions that addressed communication, productivity, and social challenges within the division’s culture. Finally, we’ll highlight how we’ve assessed all this work and made strategic efforts to make the framework for the various programs reusable in coming years. Attendees of this session will leave with a plethora of ideas and considerations for how to enhance their own library culture through engagement, information sharing, and assessment.

avatar for Rachel Vacek

Rachel Vacek

Head of Design & Discovery, University of Michigan
Rachel Vacek (she/her) manages the Design and Discovery department that provides development, design, content strategy, user research, digital accessibility expertise, and UX strategy across the entire University of Michigan Library web presence. She has previously worked at the University... Read More →
avatar for Nabeela Jaffer

Nabeela Jaffer

Program Manager, University of Michigan

Richard Adler

Coordinator, Michigan Service Hub, University of Michigan Library

Friday April 29, 2022 12:00pm - 1:00pm EDT

12:00pm EDT

Library Preparedness: Formalizing and Supporting the Diversity Residency Experience Using a Resident Centered Framework (RCF)
Recruitment of diverse library candidates is often a stated goal and priority for many libraries and archives and one way academic libraries attempt to meet this goal is by creating diversity resident librarian positions.These diversity library residencies are temporary, entry-level professional positions that are designed to introduce a new professionals from underrepresented ethnic and racial backgrounds to the landscape of working in academic libraries. While it is clear that these diversity residencies help academic libraries meet their recruitment goals, what is less clear in diversity residency are frameworks that support diversity residents themselves and to help ensure their retention and advancement in the profession.

In this session, members of the ACRL Residency Interest Group (RIG) Subgroup on Diversity Residencies will illustrate the process of creating the Diversity Residency Toolkit. Designed to be used by both hosting institutions and resident librarians, the toolkit contains both guidelines and assessment tools to help ensure the residency supports the resident’s professional goals and personal growth. The authors’ approach to developing the toolkit is rooted in our personal experiences as former or current resident librarians as well as the body of research on library diversity residencies, both of which informed the creation of a Resident Centered Framework (RCF). We argue that utilizing the RCF to formalize and support the residency is the most effective approach to contributing to retention of library professionals from underrepresented backgrounds.

avatar for Willa Liburd Tavernier

Willa Liburd Tavernier

Research Impact and Open Scholarship Librarian, IU BLOOMINGTON
Hi! In my work I manage open scholarship resources at IU Bloomington Libraries and provide publication data and data analysis to library administration, as well as colleges and departments, for institutional decision-making. I am committed to advancing inclusion and belonging in my... Read More →

Michelle Peralta (she/her)

Resident Archivist for Yale Special Collections, Yale University Library

Maya Bergamasco (she/her)

Faculty Research & Scholarly Support Librarian, Harvard Law School Library
avatar for Mallary Rawls

Mallary Rawls

Humanities Librarian, Florida State University
avatar for Laura Tadena

Laura Tadena

Library Management and Equity Consultant, Texas Library Development and Networking Division
avatar for Ana Corral

Ana Corral

Medical & Health Scicences Librarian, University of Houston
Ana Corral primarily supports the newly established College of Medicine with liaison services, research support, and evidence-based practices. Prior to the University of Houston, Ana was the Community Engagement & Research Librarian with the University Libraries at Virginia Tech... Read More →

Friday April 29, 2022 12:00pm - 1:00pm EDT

1:15pm EDT

Closing Keynote | How Do We Make Passion Jobs Sustainable? A Conversation About Burnout, Demoralization, and the Expanding Job with Anne Helen Petersen
Anne Helen Petersen is a former senior writer at BuzzFeed News, and now writes her newsletter, Culture Study, as a full-time venture on Substack. She is the author of four books, including Scandals of Classic Hollywood; Too Fat Too Slutty Too Loud: The Rise and Reign of the Unruly Woman; and Can’t Even: How Millennials Became the Burnout Generation, based on the viral article of the same name. Her forthcoming book Out of Office: The Big Problem and Bigger Promise of Working from Home, co-authored by Charlie Warzel, will be published in December 2021. She received her Ph.D. in media studies from the University of Texas and she lives in Missoula, Montana.

You can order Out of Office at Bookshop.org.

Zoom webinar and live captioning provided by the NYU Libraries.
Please note this keynote will not be recorded.

Friday April 29, 2022 1:15pm - 2:30pm EDT
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